ERP Strategy & Design

Redefine your business from core processes to strategic technologies.

IT COMM provides independent advice and a structured process to clarify business systems scope and define your ERP strategy. To transform your business with ERP implementation, we offer deep expertise, industry knowledge, and a proven ERP implementation methodology. We will lead you step-by-step through the complexities of business process re-engineering, change management, piloting, risk management, training, and project management.

ERP Retail

Easy Management of billing, payments and Inventory.

IT COMM Retail ERP system helps retailers manage their businesses in an effective and efficient manner by providing consistent information flow. It helps in easy tracking of all business transactions. Our Retail ERP system allows automatic recording of transactions in a real-time environment. Our ERP solution includes Retail Planning, Store Operations, Inventory Management, Supply Chain Management, Demand Forecasting, Vendor Management, Customer Management, Finance Management, Database Integration and more.

ERP Distribution

Automate processes and reduce errors from your distribution cycle.

IT COMM offers a single distribution ERP software that integrates and automates the entire quote-to-cash cycle. Our solution ensures accurate, real-time information is available, so situations can be identified early and addressed quickly. Our ERP solution includes Stock Control, Business Intelligence, Warehouse Automation, Sales & Purchase Order Management, Customer Portal, Transportation, Financial Management, and Support automation.

Support & Managed Services

Focus on your core business functions by letting the experts manage technology.

IT COMM services allow you to focus on your primary business functions, while we own the responsibility for day-to-day business operations. We offer managed services tailored to meet our customers' needs in the areas of Operations & Management, Managed Hosting and Business Support.

We provide 24×7 coverage with proactive issue response and remediation, server and NOC monitoring, remote desktop and helpdesk support. Hosted cloud offerings for infrastructure, virtual desktops and disaster recovery (DR) and backup, specifically designed for businesses. Our highly trained staff is prepared for all scenarios with advanced processes, monitoring and alerting tools.

Inventory & Supply

Cover your technology needs, whatever, whenever, wherever.

At a time when you are looking to cut your costs, it is important that you have a trusted partner to look after the entire life-cycle for your technology, including your hardware, software and licenses. We work closely with you and your organisation to build a technology supply model that adds value to your operations, saving you time and money while providing you with a single point of contact for all of your technology needs.

Our procurement teams are experienced in sourcing and negotiating with key hardware and software vendors from multiple regions. Our supply chain expertise allows us to secure the best quality products, at the best prices, and get them delivered quickly to avoid project delays.

Application Management & Optimization

Provide an engaging, non-stop digital experience to your users.

IT COMM solutions and services cover the whole lifecycle of an application, from managing the performance to versioning and upgrading. As applications grow complex with the volume of data growing exponentially, we ensure that your data is available at anytime to make important and informed business decision. A number of tools are used to discreetly manage applications in our environment like Oracle enterprise manager (OEM), Solarwinds with probes into applications and systems, MRTG, Tableau (for visualization) and other solutions.

Business Intelligence & Analytics

Understand data for real-time information-driven decision making.

IT COMM helps offers BI solutions that help businesses with better visibility into demand and operational performance, product planning and management, and overall management of customer accounts. We consolidate a real time view of your financial, product, customer and supplier data. From there you can confirm or contradict your hunches and use facts to devise successful merchandising, promotional and sales strategies.

We offer end-to-end services from forecasting to strategy, optimization, performance analysis, trend analysis, customer analysis, budget planning, financial reporting and more. We use only proven technologies to help businesses reduce costs and allow for easy integration with other platforms and applications.

Network & Cyber Security

Prevent security risks early for uninterrupted public services.

The growth of mobile computing, social media and cloud computing are all exciting developments that have a positive effect on your operations, but adopting those technologies can make you more susceptible to security risks.

IT COMM has a skilled and experienced Network and IT Security team to help you understand points of weaknesses and recommend solutions to mitigate your risks, providing you with a robust Network & IT security strategy to help take your organisation forward. Our intelligence-led security services offer effective cybersecurity strategies that prepare business for before, during and after an attack. We ensure you have visibility of network traffic and an understanding of who and what is on your network, so you can apply appropriate policies.

Technical Audits

Get the most out of your infrastructure to save time and money.

As your business evolves over time, the underlying technologies used to support your day-to-day operations need to evolve with it. Our team of technical consultants provide a range of infrastructure audit services. Our comprehensive post-audit reports contain a detailed analysis of your current systems, along with recommendations as to how you can make the most of established or emerging technologies to future-proof your ICT infrastructure.

Program & Project Management

Reach your milestones with efficiency and transparency.

IT COMM helps you fine-tune the scope of your projects and programs to ensure transparency and alignment with overall business goals. We use proven methodologies and proprietary processes to identify risks and remove them, so your project finishes on time and within budget. Our highly skilled professionals will enable your organisation to define, transform, measure and deliver a standardized model to achieve successful delivery of the projects.

Contact Center

Make your customers part of the solution, rather than the problem.

IT COMM offers a range of consultancy services and IT solutions for Contact Centers. When designing a new contact centre solution, we always start with the users. By analysing and understanding the way your users interact with each other, we are able to design and implement a solution that overcomes the traditional barriers to effective communication. This informed approach to systems design helps to reduce costs, simplify the communications process and deliver a better user experience.

IT Consultancy Services

Leverage our expertise to build a robust growth strategy for your organisation.

IT COMM consultants are experienced at helping IT departments deploy IT solutions with the emphasis on scalability, flexibility and cost-efficiency. IT and communications technology markets are constantly evolving. New technologies emerge every day and it can be difficult to stay abreast of the latest and greatest solutions available. That’s where we come in. We make a point of keeping on top of all the latest developments and how they may impact on our clients in the future.

Data Center Solutions

Keep your valuable applications and data safe and secure.

IT COMM offers a highly secure, highly available data centers located around the globe. We offer compliant and secure infrastructures that you need to run your critical business applications and store your incredibly valuable data, while also enjoying enhanced agility and flexibility to scale your operations as required.

IT COMM provides comprehensive, end-to-end data center setup services for planning, implementation, maintenance and support. We provide a combination of on-site and offshore resources with cross-domain knowledge and experience in working on large and complex environments. Our data center strategy, design and setup services include Design & Strategy, Configuration & Implementation, Vendor Management, Service Desk, Project Planning, and Documentation.

Information Management & Security

Protect data confidentiality, integrity and availability from malicious intentions.

Information is the lifeblood of organizations and is becoming the key to business transformation. The way information is managed can create strong differentiators for businesses through improved performances, better sourcing, new product development, creation of more employee time, improvement in ROI, decision support, separation of good costs from bad costs, and better foresight. We help you navigate the complexities of your security landscape so you can protect your brand and strengthen the trust of your customers and partners.

Disaster Recovery

Prepare for anything that can go wrong, because it will.

Hardware failure, cyber-attack, fire accident, or natural disaster, a major disruption in data center can leave businesses at standstill. The challenge is mainly preparation, execution, and reaction to unforeseen events for securing funds, determining which services are most critical, and planning with tech partners.

DR requires commitment to testing, tracking and fixing issues, as well as maintenance of documentation. Our disaster recovery solutions and services devise a bulletproof plan to keep your critical systems and processes safe.

Networking Solutions

Reliable and secure connectivity between people, data, and applications.

The industry is evolving towards software-based agile infrastructure with programmable automated processes. Our remote infrastructure management, integrated operations, network operation management and hybrid cloud services bring efficiency, scalability and flexibility to your operations as the industry witnesses business and IT transformation. Our digital workplace solution integrates consumers, partners, and employees on one seamless platform to enhance consumer and employee delight.

IT COMM has extensive experience developing robust network infrastructure for a variety of organisations, creating private wide area networks, providing local area networks, Internet Access and WiFi. From project-based engagements to the provision of ongoing managed services, we have the service provision you need to; increase the efficiency of your operations, drive continuous improvement, and ease the burden on your IT staff.

Cloud Based Solutions

Leverage cloud to free up your resources and reduce capital expenses.

Moving to the cloud or expanding your reliance on it requires expertise in cloud environments and a thorough understanding of your business. We analyze your IT operations from top to bottom to determine where you can increase simplification, reduce costs and gain protection by deploying public, hybrid or private clouds using Whale Cloud (Alibaba Cloud) or any ITC Group Cloud offerings.

Technological advances pose a challenge for IT as implementation normally requires new IT systems, or significant modifications to existing infrastructure. Our cloud based solutions provide infrastructure management in the data center, ability to manage complex hardware, software, applications inside the data center, across the enterprise, and finally with Cloud, across multiple domains and organisations.