OSS / BSS
Provide engaging and uninterrupted customer experience 24/7.
IT COMM solutions are designed for the connected world with features that support complex business models and provide superior customer experiences. Providers can offer real-time charging, billing, interaction, customer care and partner services across multiple lines of business be it data, voice, VOIP, currency or new age IOT device play.
Our OSS solutions offer Fault Mgmt, Performance Mgmt, Network Resource Inventory (NRI), Service Quality & Customer Experience Mgmt, Service Level Mgmt, monitoring of IT infrastructure, IT Inventory Mgmt, Network Monitoring & Troubleshooting, Trouble Ticketing, Workforce Mgmt and more. Our BSS solutions offer ERP, Billing system, Payment systems, CRM, Customer Care, Workflow systems, Self-service portals, B2B portals, Order Mgmt and more.
Cloud Based Solutions
Get ready to harness the ever-growing power of cloud.
Moving to the cloud or expanding your reliance on it requires expertise in cloud environments and a thorough understanding of your organisation's digital needs. Our experts analyze your IT operations and processes from top to bottom to determine where you can increase simplification, reduce costs and gain protection by deploying public, hybrid or private clouds using Whale Cloud (Alibaba Cloud) or any suited ITC Group Cloud offerings.
Network Audit & Optimization
Have experts assess and optimize your ever-growing network.
IT COMM expert engineers can help you understand and optimise your current infrastructure to ensure you are getting maximum performance out of your network. Our experience and market visibility enables us to recommend best practices and state-of-the-art technologies to help you achieve a strong and competitive infrastructure.
Program & Project Management
Reach your milestones with efficiency and transparency.
IT COMM helps you fine-tune the scope of your projects and programs to ensure transparency and alignment with overall business goals. We use proven methodologies and proprietary processes to identify risks and remove them, so your project finishes on time and within budget. Our highly skilled professionals will enable your organisation to define, transform, measure and deliver a standardized model to achieve successful delivery of the projects.
Application Management & Optimization
Provide an engaging, non-stop digital experience to your users.
IT COMM solutions and services cover the whole life-cycle of an application, from managing the performance to versioning and upgrading. As applications grow complex with the volume of data growing exponentially, we ensure that your data is available at anytime to make important and informed business decision. A number of tools are used to discreetly manage applications in our environment like Oracle enterprise manager (OEM), Solarwinds with probes into applications and systems, MRTG, Tableau (for visualization) and other solutions.
B2B Solutions
Grow connections with business clients as potential profit sources.
Our B2B solution for telecom enterprise service fulfillment focuses on critical problems related to B2B relationships. It addresses such challenges as providing distinct selling strategies to companies of various sizes, delivering and supporting large numbers of customized products and services, managing service level agreements (SLA's), and handling of complex fulfillment processes for telecom enterprise customer management. Our solution also supports multiple billing scenarios, such as split billing or billing on behalf.
ERP Strategy & Design
Redefine your business from core processes to strategic technologies.
IT COMM provides independent advice and a structured process to clarify business systems scope and define your ERP strategy. To transform your business with ERP implementation, we offer deep expertise, industry knowledge, and a proven ERP implementation methodology. We will lead you step-by-step through the complexities of business process re-engineering, change management, piloting, risk management, training, and project management.
Information Management & Security
Protect data confidentiality, integrity and availability from malicious intentions.
Information is the lifeblood of organizations and is becoming the key to business transformation. The way information is managed can create strong differentiators for businesses through improved performances, better sourcing, new product development, creation of more employee time, improvement in ROI, decision support, separation of good costs from bad costs, and better foresight. We help you navigate the complexities of your security landscape so you can protect your brand and strengthen the trust of your customers and partners.
Deployment Management & QA
Roll out technologies with confidence for your digital transformation.
IT COMM has a proven history of deployment management installing hardware and software, managing system upgrades and asset management and configuration. Our team’s dedicated availability and extensive knowledge ensures that every single release be built, tested, and delivered following a rigorous process that ensures quality and minimizes risk.
Billing Solutions & Big Data
Grow profits with real-time, automated and personalized billing.
In telecom, complex and constantly changing tariff structures require sophisticated IT systems for mediation, rating and billing. Real-time processes such as billing of prepaid accounts require a fully IT-automated process chain. Give your customers the tools they need to ensure their bills are paid on time and improve overall satisfaction with intelligent solutions for Big Data analytics. Automate custom processes to reduce errors and ensure smooth monthly close procedures. Schedule operational reports whenever you need them. Create custom dashboards and reports to help manage your area.
Vendor Management Services
Develop transparent and profitable relationships with your vendors.
IT COMM provides clients with one primary point of contact for all their staffing needs. We control the flow of job orders to and from the approved supplier community, giving our clients the ability to track and control spending while ensuring their requirements are filled in a timely and cost-efficient manor.
We offer a VMS solution that immediately organizes and improves contingent workforce visibility, enabling our clients to make intelligent on-demand business decisions. Our VMS solution includes tracking, automating and reporting on the whole resourcing process, from request to payment.
Project Finance & Control
Invest in the right people, processes, and technology.
IT COMM can help you take proactive actions to keep projects on budget, on scope, on time, and safe by forecasting what it will take for successful completion. Our experience includes representing telecommunications companies and lenders, equity participants and other parties in the development and financing of telecommunications systems, including fiber optic, wireless, satellite and other telecom infrastructure.
Network Planning & Engineering
Keep your users connected to increase profitability, sustainability and growth.
Network planning and designing involves complexities that could impact existing operations for service providers. IT COMM helps increase your network capacity by optimal network planning and designing that ensures cross-functional and flexible networks.
We offer engineering services that are customizable and scalable to suit your complex needs. Our goal is to optimize network capacity and growth, as well as to ensure network resiliency. We offer services that include updating database of records (DBoRs), installing and commissioning, network integration, RF optimization, benchmarking, and field engineering.
Data Center Solutions
Keep your valuable applications and data safe and secure.
IT COMM offers a highly secure, highly available data centers located around the globe. We offer compliant and secure infrastructures that you need to run your critical business applications and store your incredibly valuable data, while also enjoying enhanced agility and flexibility to scale your operations as required.
IT COMM provides comprehensive, end-to-end data center setup services for planning, implementation, maintenance and support. We provide a combination of on-site and offshore resources with cross-domain knowledge and experience in working on large and complex environments. Our data center strategy, design and setup services include Design & Strategy, Configuration & Implementation, Vendor Management, Service Desk, Project Planning, and Documentation.
Business Intelligence & Analytics
Understand data for real-time information-driven decision making.
With the proliferation of smart devices and upgraded networks, telecom providers must deal with a massive amount of data on customers’ behavior, preferences, movements, call center interactions, and tower logs. We provide solutions for big data optimization which helps in driving cost efficiency and enhancing customer loyalty.
We offer end-to-end services from forecasting to strategy, optimization, performance analysis, trend analysis, customer analysis, budget planning, financial reporting and more. Our Network Infrastructure and Market Segmentation solutions help early detection of customer churn and fraud, so you can take real-time decisions.
Network & Cyber Security
Prevent security risks early for uninterrupted public services.
The growth of mobile computing, social media and cloud computing are all exciting developments that have a positive effect on your operations, but adopting those technologies can make you more susceptible to security risks.
IT COMM has a skilled and experienced Network and IT Security team to help you understand points of weaknesses and recommend solutions to mitigate your risks, providing you with a robust Network & IT security strategy to help take your organisation forward. Our intelligence-led security services offer effective cybersecurity strategies that prepare business for before, during and after an attack. We ensure you have visibility of network traffic and an understanding of who and what is on your network, so you can apply appropriate policies.
Support & Managed Services
Focus on your core business functions by letting the experts manage technology.
IT COMM allows you to focus on your primary business functions, while we own the responsibility for day-to-day business operations. We offer managed services tailored to meet our customers' needs in the areas of Operations & Management, Managed Hosting and Business Support.
We provide 24×7 coverage with proactive issue response and remediation, server and NOC monitoring, remote desktop and help-desk support. Hosted cloud offerings for infrastructure, virtual desktops and disaster recovery (DR) and backup, specifically designed for businesses. Our highly trained staff is prepared for all scenarios with advanced processes, monitoring and alerting tools.